Customer Service is open Monday to Friday from 8 a.m. to 9 p.m. Eastern Standard Time.
Are you a retailer and have a question or a concern, a complaint or compliment? Imperial Tobacco’s Retail Support Team is ready to assist and only a phone call away.
We are pleased to offer you a one-stop resource for answers and solutions. We look forward to serving you.
Customer Service: 1-800-818-2771
For retailers wishing to place an order, please press 2
For wholesale or travel retailers wishing to place an order, please press 3
For any other issue, you will need to press 4