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Conditions of use

Introduction

This website is operated by Imperial Tobacco Canada Limited. Please read these terms and conditions of use ("conditions of use") carefully. By accessing this website you agree to be bound by them. If you do not agree to be bound by these conditions of use you should not access or view this website.

To make these conditions of use easier to read, we use a few definitions. The terms ITCAN”, “we”, “us” and “our” are used to refer to Imperial Tobacco Canada Limited. 

The terms “British American Tobacco”, “the Group” and “The British American Tobacco Group” are used to refer to British American Tobacco p.l.c. and the group of companies constituting its direct and indirect subsidiaries worldwide, including ITCAN.

These conditions of use contain six sections, including this introduction. Other sections below provide our privacy policy, our cookie policy, information about the external links that appear on this website, general provisions and company information.  These conditions of use are accessible from every page of this website.

ITCAN may modify, alter or otherwise update the terms applicable to this Website from time to time without notice and you agree to be bound by such terms as are in effect at the time you access this Website. 

Privacy Policy

We respect your privacy. We are committed to safeguarding the privacy of our website visitors. Please read this section carefully as it sets out our ‘Privacy Policy’ which informs you of our privacy practices, the way your information is collected online, how that information is used and how we share, transfer and protect that information.

a) Information we collect about you and our use of your information

When you visit our website we may ask you for information about yourself, including your name, address, email address and other information.  We use this information to provide you with information you request or to reply to your queries.

In addition to the information you provide, we may also collect information about you and your use of our website through the use of automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address. We use the information for statistical reporting and do not link it to any named individuals.

ITCAN and other members of the Group, whether acting directly or through their agents or services providers or jointly with their partners, will only collect personal information for the purposes identified in advance and to which the adult individual concerned will have consented.

ITCAN will not intentionally collect any information about visitors to this website who are under the age of majority in the jurisdiction in which they reside. If ITCAN becomes aware that anyone other than an adult has provided any information this will immediately be deleted from ITCAN’s records.

b) Who do we share your information with?

ITCAN may share your personal information in the following ways:

  • From time to time your personal information may be transferred to other British American Tobacco entities worldwide or to third party agents, representatives or suppliers of British American Tobacco for the purposes of system maintenance and support.
  • ITCAN may also be required to disclose your personal information to: (i) respond to duly authorised information requests from the police and governmental authorities; (ii) comply with any law, regulation, subpoena or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of British American Tobacco or its subsidiaries; or (iv) protect the personal safety of British American Tobacco employees, third party agents or members of the public.
  • Circumstances may arise where, whether for strategic or other business reasons, British American Tobacco decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of your personal information to prospective or actual purchasers, or the receipt of it from sellers. It is British American Tobacco’s practice to seek appropriate protection for personal information in these types of transactions.

We do not share, rent or trade your information with third parties for marketing or promotional purposes.

We only keep your information for as long as is necessary.

c) Accuracy of your information and your rights

Imperial Tobacco Canada Limited strives to keep your personal information accurately recorded. You have the right to obtain a copy of the information we hold about you and/or to ask us not to process your information (or not to pass your information to third parties). If you would like copies of your information, or if you would like us to correct any factual inaccuracies in that information, or if you would like that information blocked or deleted from our records, then please contact the Corporate and Regulatory Affairs Department of Imperial Tobacco Canada Limited via at 3711 Saint-Antoine Street, Montréal (Québec), Canada H4C 3P6 or e-mail us using the details in the Contact us section of this website.

You have the right to request access to your personal information which is in our custody or control, subject to limited exceptions prescribed by law. You can also request that information which is inaccurate or incomplete be rectified.

We will respond to every request for access and rectification, in accordance with applicable laws. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and we will provide you with any recourse available. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.

d) How do we keep your personal information secure?

British American Tobacco takes reasonable technical and organisational security measures to prevent the loss, misuse, alteration or unlawful disclose of information you provide to us. Any third party, agent or representative of British American Tobacco who requires access to your information is also required to implement reasonable technical and organisational security measures to protect your information.

e) Where do we transfer your information to?

Information that we collect through this website may be transferred across international borders (including to the European Economic Area or the United States) for further processing, storage or use in accordance with this Privacy Policy. Any such information transferred could be accessed by regulatory or law enforcement persons in such jurisdictions. Transfers may occur between members of the British American Tobacco Group including their affiliates, customers and suppliers.  Please do not send us your information if you do not want it to be transferred or stored in this way.

To ensure the confidentiality of personal information, ITCAN uses physical means such as locking filing cabinets and restricting access to offices, administrative measures such as security clearances and selective access of employees, agents or service providers and external professionals, and technical or technological measures, such as the use of passwords and encrypted data. Our website is hosted outside of Canada in Germany and ITCAN has entered into an agreement with the website hosting provider to confirm that security measures are in place to protect any personal information on the website to which that provider may have access.

Any third party, agent or representative of British American Tobacco who imports personal information in the course of providing services to British American Tobacco is required to keep that information confidential and comply with national data protection laws or, where applicable, to be bound by appropriate contractual obligations that protect your personal information.

Cookie Policy

A cookie is a small data file that our Website can send to your web browser to allow us to recognize you as a user when you return to the Website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’).  Other similar files such as clear GIFs and pixel tags work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.When you accessed the website, you were presented with a message that notified you of the use of cookies on this website. We had to use a cookie to present you with that notice. If you continue to use this website, further cookies will be placed on your device as described in the table below. By continuing to use this website after we present that notice to you, you are agreeing to the use of the cookies described in this Cookie Policy. 

We may use web beacons, which are transparent image files on web pages and are used to monitor your journey around British American Tobacco Group websites.

Otherwise, we do not ourselves use cookies on this website.

However, some of the tools and content in the ‘Media’ section of our website are delivered by (and in some cases also hosted by) third party content providers. When you access this content, these third party providers may set cookies on your computer or mobile device. 

We allow third parties to set the following cookies on this website:

Cookie / technology Google Analytics
Purpose These cookies are used to collect information about how you and other visitors use our website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they have visited.
How to disable / enable this cookie To opt out of being tracked by Google Analytics across all websites, please visit:
Google Analytics Opt-out Browser Add-on 
Name Expiry
_ga Persistent cookie: 2 years from set/update
_gat Persistent cookie: 10 minutes from set/update
_utma Persistent cookie: 2 years from set/update
_utmb Persistent cookie: 30 minutes from set/update
_utmc Session cookie: end of user browser session
_utmz Persistent cookie: 6 months from set/update
Cookie / technology This website
Purpose This cookie is used to store if a user has seen the cookie notification message on this website.
How to disable / enable this cookie Disable cookies coming from the ‘www.imperialtobaccocanada.com’ domain in browser.
Name Expiry
cookieMessage Persistent cookie: 2 years from set/update


If you wish to restrict or block the cookies which are set by this website you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. For more information about cookies, including how to set your internet browser to reject cookies, please visit www.allaboutcookies.org . Please note that, as the allaboutcookies.org website is not owned or operated by us, we are not responsible for any of the content on it.

Links to external websites

This website includes links to external websites which are subject to their own terms and conditions and privacy policies. We are not responsible for the content of these external websites and we recommend that you familiarise yourself with the terms and conditions of such sites before you submit any information about yourself. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly ITCAN cannot accept any liability for the accuracy of, or otherwise in relation to, any content or the security of any activity carried out on such other websites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked websites. Your use of such websites is at your sole risk.

If you choose to access external websites using links provided on this website, these websites may set a cookie. British American Tobacco does not have any control over the use of such cookies and you should refer to the terms and conditions of use and cookie policy of the particular third party website for further information.

General provisions

  1. This website is provided to you free of charge, without any warranties or guarantees unless specifically stated. The information contained in this website is intended for general information purposes only.
  2. Except as expressly provided for on this website, ITCAN is not responsible for the content or use of any web pages or any messages sent or received by you.
  3. All copyright, trade marks, and other intellectual property rights used as part of this website are vested in ITCAN and / or its licensors. In these conditions of use, “content” means all information, materials and content on the website, including, without limitation, all software (in both object and source code forms), files, user interfaces, “look and feel”, trademarks, logos, images and photographs and illustrations, audio and video clips and animation and functionality and any and all other copyrightable elements, trademarks, trade names and patents.
  4. All content is protected by copyright laws. ITCAN hereby grants you a limited, personal, revocable, non-transferable and non-exclusive license to access, display and use the Content solely and exclusively for your personal, private and non-commercial use on your own computer. Content may not be otherwise copied, displayed, distributed, licensed, modified, published, reposted, reproduced, reused, sold, transmitted, used to create a derivative work or otherwise used for public or commercial purposes without the express written consent of ITCAN. You may not offer for sale or sell or distribute over any medium, any part of the website or its content. You may not make any part of the website or content available as part of another website, whether by hyperlink framing or ‹meta›tag on the Internet or otherwise unless you have been authorized or licensed to do so in writing by ITCAN.  Our status (and that of any identified contributors) as authors of the content must always be acknowledged. You may not post or redistribute any portion of our website unless you have a license from us to do so. We retain full and complete title to all such content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, reverse-engineer, disassemble or otherwise convert it to another form.
  5. ITCAN reserves the right to take such steps as it deems necessary, including legal action, to restrain any unauthorized use of the website or content. All brand, product and company names and logos and trade-marks displayed on the website or used in connection with the content are the trade-marks of ITCAN or other applicable third parties. Any use of any of the brands, names, logos or trade-marks appearing on the website or in connection with the content without the express written consent of ITCAN or the owner of the mark, as applicable, is strictly prohibited unless such use is exclusively for your personal, private and non-commercial use on your own computer.
  6. You shall not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors.
  7. ITCAN reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it.
  8. You hereby agree to indemnify ITCAN against any costs, claims, losses and damages (including legal fees) incurred by or awarded against ITCAN as a result of your misuse of this website or your breach of these conditions of use. ITCAN reserves the right to take such steps as it deems necessary, including legal action, to restrain any unauthorized use of this website or its contents.
  9. If you are in breach of these conditions of use ITCAN may suspend or block your access to this website and refuse to provide you with any further access to it.
  10. IMPERIAL TOBACCO CANADA LIMITED PUBLISHES THIS WEBSITE “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW).  EXCEPT IN THE CASE OF PERSONAL INJURY OR DEATH CAUSED BY ITS NEGLIGENCE OR FOR FRAUD, TO THE EXTENT PERMITTED BY LAW, NEITHER IMPERIAL TOBACCO CANADA LIMITED NOR ANY OTHER COMPANY IN THE BRITISH AMERICAN TOBACCO GROUP SHALL BE LIABLE FOR ANY LOSSES OR DAMAGE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND WHETHER DIRECT OR INDIRECT (INCLUDING, WITHOUT LIMITATION DIRECT OR INDIRECT LOSS OF PROFITS), CONSEQUENTIAL, INCIDENTAL OR SPECIAL THAT MAY RESULT FROM ACCESS OR USE OF THIS WEBSITE, HOWSOEVER ARISING.  YOUR SOLE REMEDY IS TO DISCONTINUE USING THIS WEBSITE.
  11. These exclusions are in addition to any specific exclusions otherwise provided in these conditions of use or as may be provided by law.
  12. If any part of these conditions of use is found to be unenforceable as a matter of law, all other parts of these conditions of use shall not be affected.
  13. These conditions of use govern our relationship with you and represent our entire agreement with you.
  14. The conditions of use and the content of this website are governed by the laws of the Province of Quebec, whose courts shall have exclusive jurisdiction.

Contact Us

Please send all correspondence in relation to this website (including any enquiries or complaints) to:

Imperial Tobacco Canada Limited
Corporate and Regulatory Affairs Department/Privacy Officer
3711 Saint-Antoine Street
Montréal (Québec) Canada
H4C 3P6

Last updated: May 2018

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